Posted 11 July 2011 - 02:57 PM
Yes, but the coupon allows the agent to override the normal jump to the current price bucket routine of ARROW. Normally, if one were paying fully for things, what the agent did is normal. The rider must pay the difference between booked bucket and the current bucket when changing trains.
However, the coupon gives the agent the ability to justify overriding the normal bucket jumps when making a change to the reservation. Officially that means that the normal bucket jump that would occur when upgrading from BC to FC is overridden by the agent.
Nice agents also use that same feature to override any price increase when changing trains. I've had that happen more than once in Boston. Your agent, while following the rules, chose not be nice if you will.
Yes, not a big deal at only $26, but still she could have done better.
Alan,
Take care and take trains!