WMAQ, Chicago, IL 5/2/22
Venting About Ventra: Policy Blocks CTA Riders From Fare RefundsLike most people, Lisa Squires’ work commute changed during the pandemic. But getting a refund of her Ventra card balance proved to be a difficult venture.
A little-known Chicago Transit Authority refund policy stopped a former Chicago rider in her tracks when she stopped commuting during the pandemic, and she discovered her fare balance was nearly $500.
Lisa Squires turned to NBC 5 Responds as a last resort for help after she said she couldn’t understand why a simple refund request was so difficult for the CTA.