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SEPTA - 'Suburban Station' Customer Experience Upgrades


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#1 CNJRoss

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Posted 19 August 2017 - 06:28 AM

SEPTA news release:

 
Customer Experience Upgrades Headed to Philadelphia's Suburban Station

 

Free gigabit speed Wi-Fi, interactive wayfinding and device charging coming through innovation partnership between SEPTA and Intersection

 

 

 

PHILADELPHIA - August 17, 2017 - Enhancing the journey for Philadelphians, commuters and visitors in one of the busiest transit hubs in the city, the Southeastern Pennsylvania Transportation Authority (SEPTA) and Intersection are teaming up to deliver new digital services-Wi-Fi, interactive information kiosks and device charging-to customers in Suburban Station.

 

The more than 25,000 customers who are served by Suburban Station each day now have access to free gigabit high-speed Wi-Fi, ten new interactive kiosks that offer real-time transit information, interactive wayfinding and maps, and two device charging stations that will be installed soon.

 

In addition to the Suburban Station upgrades, Intersection will deploy nearly 300 new interactive digital displays with real-time train updates across subway and commuter rail lines. This initiative will provide riders with information to ease their commutes and advertisers with more opportunities to reach their audiences.

 

"We are delighted that this partnership brings huge benefits to our riders at no cost to taxpayers," said SEPTA's General Manager, Jeffrey D. Knueppel. "From high-speed Wi-Fi to device charging, to interactive directions, to better access of real-time information and alerts-it's a win-win to continually think about how we can modernize our customers' experiences."

 

"Our mission at Intersection is to ease and enrich people's journeys through their cities, and this partnership with SEPTA does exactly that at zero cost to SEPTA or its customers." added Scott Goldsmith, President, Cities and Transit, at Intersection. "Together with SEPTA and our transit partners around the country, we look forward to finding new and innovative ways to bring critical value to customers, cities and brands."

 

 



#2 CNJRoss

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Posted 23 August 2017 - 04:55 PM

Philly Voice, 8/20/17:
 

SEPTA unveils free Wi-Fi at Suburban Station, plans for 300 digital displays

 

 

Waiting for your train at Center City's bustling Suburban Station just got a little bit more bearable. 

 

SEPTA announced last week that it has officially rolled out free gigabit Wi-Fi at the transit hub, part of an overall digital technology upgrade that will bring real-time train information to stations throughout the region.

 

It's a big help for a station that serves 25,000 customers every day,  .  .  .

 

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#3 KevinKorell

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Posted 24 August 2017 - 07:25 PM

Progressive Railroading, 8/24/17:

 


SEPTA rolls out Wi-Fi, digital services at commuter-rail hub

 

The Southeastern Pennsylvania Transportation Authority (SEPTA) has added Wi-Fi and other digital services to its Suburban Station commuter-rail hub in Philadelphia.

 

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Kevin Korell


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