Norfolk Southern Service Alert
Power Outage Affects NS Service
August 14, 2003
Norfolk Southern's operations have been adversely affected as a result
of the power outage in Michigan, Ohio and the northeastern United States
that occurred at approximately 4:00 PM today. Customers with traffic
moving through these areas should expect delays. We are working to
restore service to normal levels as soon as possible.
Updates will be posted as conditions change. For information on
specific shipments, please contact the National Customer Service
Center at 800-635-5768.
Special note to customers with committed service agreements: Force
majeure is invoked effective 4:00 PM, August 14, 2003 on all traffic
originating or moving through the above noted area.
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Norfolk Southern Corporation
www.nscorp.com
NS Service Alert: Power Outage Affects NS Service
Started by
CNJRoss
, Aug 14 2003 08:49 PM
3 replies to this topic
#1
Posted 14 August 2003 - 08:49 PM
#2
Posted 15 August 2003 - 05:34 PM
Norfolk Southern Service Alert
Power Outage Update
August 15, 2003
Norfolk Southern's operations in Michigan, Ohio and northeastern
United States continue to be hampered by the effect of commercial power
outages from yesterday afternoon. Power has been restored in several
key terminal areas including Bellevue, Buffalo, Cleveland and Toledo.
Norfolk Southern's Detroit Terminal has been evacuated due to a fire at
a facility adjacent to Norfolk Southern's Oakwood Terminal early this
morning.
Norfolk Southern resources are focused on restoring normal operations as
quickly as possible. Customers with shipments moving through affected
areas should continue to expect delays.
For information on specific shipments, please contact the National
Customer Service Center at 800-635-5768.
Special note to customers with committed service agreements: Force
majeure remains in effect for traffic moving through affected area.
Force majeure invoked effective 4:00 PM, August 14, 2003.
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Norfolk Southern Corporation
www.nscorp.com
#3
Posted 15 August 2003 - 05:42 PM
Norfolk Southern Service Alert (5:30 p.m.)
Power Outage Update
August 15, 2003
Following commercial power outages yesterday, Norfolk Southern's
operations in Michigan, Ohio and northeastern United States improve as
commercial power is restored in most areas. In areas where commercial
power has not been restored, back-up generators are being used. All
affected locations are back in operation, but continue to be slow.
Efforts are being made to clear resulting congestion, however customers
should expect delays to all traffic that normally moves through area.
For information on specific shipments, please contact the National
Customer Service Center at 800-635-5768.
Special note to customers with committed service agreements: Force
majeure remains in effect for traffic moving through affected areas.
Force majeure invoked effective 4:00 PM, August 14, 2003.
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Norfolk Southern Corporation
www.nscorp.com
#4
Posted 18 August 2003 - 06:43 PM
Norfolk Southern Service Alert
Power Restored
August 18, 2003
Commercial power has been restored following major power outages in
Michigan, Ohio and northeastern United States on Thursday, August 14,
2003. Norfolk Southern operations have returned to near normal service
levels.
For information on specific shipments, please contact the National
Customer Service Center at 800-635-5768.
Special note to customers with committed service agreements: Effective
4:00 PM, August 14, 2003 Norfolk Southern invoked Forece Majeure on all
committed traffic normally moving through affected areas. Norfolk
Southern is lifting Force Majeure effective 8:00 AM, Monday, August 18,
2003.
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Norfolk Southern Corporation
www.nscorp.com
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