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[CNJRoss]

CSX Service Advisory

 

CSX Customer Advisory: CSX Monitoring Tropical Storm Ida

 

August 27, 2021

 

CSX is closely monitoring Tropical Storm Ida, which is forecast to intensify before reaching the Gulf Coast this weekend as a major hurricane. The company is implementing precautionary measures to protect employees, rail traffic and infrastructure – including repositioning assets and identifying alternative routings that may be required for some traffic.
 
Updates will be provided as needed as the weather system develops. Please monitor our Customer Advisories and the Intermodal-specific Real-Time Service Advisories for information on potential operational actions that may become necessary, and notify your CSX contact of any site closures or changes in local service needs resulting from the storm.
 
The CSX Customer Solutions team is available to provide details and answer questions regarding shipments. Call the Customer Solutions team at . . .. For Carload assistance choose option 2 from the sub-menu and then 1, 5 to speak with a representative. For Intermodal assistance, choose 2 from the sub menu and then 2, 2 to speak with a representative. You may also submit a Shipment Problem Resolution request via , , ,.

 

 

[CNJRoss]

 

CSX Customer Advisory: Ida Storm Assessment and Recovery Underway

 

August 31, 2021

 

 

CSX is continuing to assess damage from Hurricane Ida, which has been downgraded to a tropical depression. Repairs are underway on CSX track and signals on the New Orleans & Mobile (NO&M) Subdivision along the Louisiana-Mississippi coast. Shipments on the Southeast portion of the CSX network may be delayed as recovery efforts continue.

 

The company is also monitoring inland conditions as the storm system tracks northeast. No operational impacts have yet been reported beyond the NO&M sub, but flash flood warnings are in effect across portions of Mississippi, Alabama and Tennessee.
 
Please monitor our Customer Advisories and the Intermodal-specific Real-Time Service Advisories for further information as impacts are assessed. Please also notify your CSX contact of any site closures or changes in local service needs resulting from the storm.

 

[CNJRoss]

 

CSX Customer Advisory: Potential Delays Due to Tropical Depression Ida

 

September 2, 2021

 

Flooding from Tropical Depression Ida is impacting CSX Northeast operations in portions of Pennsylvania, New Jersey and New York. Customers are advised to expect delays as we closely monitor local conditions and evaluate potential reroutes.

 

We also are continuing repair work on track and signals on the New Orleans & Mobile Subdivision along the Louisiana-Mississippi coast.

 

Updates will be provided as needed. Please monitor our Customer Advisories and the Intermodal-specific Real-Time Service Advisories for information on potential operational actions that may become necessary, and notify your CSX contact of any site closures or changes in local service needs resulting from the storm.