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Emails with links a recipe for WMATA site overload


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#1 CNJRoss

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Posted 20 February 2010 - 05:33 PM

GreaterGreaterWashington.com, 2/16:

Emails with links a recipe for WMATA site overload

Over the past week, Metro has seen a number of major service disruptions, mainly due to the heavy snowfall. But WMATA's method of communicating over email, which sends messages with only a link to a page on WMATA.com instead of the text of the announcement, turned out to be useless when too many people tried to view the release.

Thursday evening, the Office of Personnel Management announced that government workers would be expected in the office on Friday. WMATA announced its plans for the region, including limited service on the Red and Orange Lines. The volume of traffic seeking out this information overwhelmed WMATA's servers, and many were unable to get vital information. That led Greater Greater Washington to mirror the service information for readers.

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