As I recall from this group's 2011 visit to Memphis, the station is really showing its age, and there are many aspects that should be modernized. The waiting room needs to be spruced up, with perhaps better access and egress, and the wide stairway could use escalators or an additional elevator to support it. There was also a serious sinkhole problem several years ago that forced a temporary reroute of the City of New Orleans to a belt line and bussing to/from a temporary station platform somewhere else. I hope that sinkhole issue was fixed permanently, especially seeing that they plan to mess with the parking lot by the building.