New York Post, 7/20/17:
The ‘Summer of Hell’ goes digital after ticket app fiasco
NJ Transit commuters experienced a new kind of hell this morning when they were threatened by conductors on trains and kicked off buses after their MyTix app failed.
SNIP
A disabled veteran told The Post that he was harassed by the conductor on his Penn Station bound train at around 9 a.m.
“I said the app’s not working and he said that’s not my problem, that’s your problem,” Steven Levy who has ridden the Raritan Line for ten years said.
Levy says his rude conductor repeatedly told him the app outage was not his problem and asked for a cash fare.
“I told him I don’t carry cash, and he kept saying ‘that’s not my problem.’ He was nasty.”
More here.