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NS: Winter Storm Impacting Mid-Atlantic Operations


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#1 CNJRoss

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Posted 20 December 2009 - 12:27 PM

NS Service Alert, 12/20:

Winter Storm Impacting Mid-Atlantic Operations


A winter storm has brought heavy snow, wind, and power outages to many areas in the Mid-Atlantic region and is now moving into the Northeast and is impacting service in these areas. Customers with shipments moving through these areas should expect delays of up to 48 hours. Local service will also be affected in some of the heaviest hit areas, including western North Carolina, western Virginia, West Virginia, Maryland, and eastern Pennsylvania.

Norfolk Southern is working to restore normal service in these areas as quickly as possible. Customers with questions regarding specific shipments should contact their Customer Service Representative.

#2 CNJRoss

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Posted 22 December 2009 - 06:29 PM

[NSAlert] 12/22 - UPDATE - Winter Storm Impacting Mid-Atlantic Operations

Most mainline operations in the area that was hit with a winter storm over the weekend have been restored. Power outages and downed trees are impacting local operations along some branch lines, particularly in West Virginia and other hard hit areas; local service in these areas is being restored as quickly as conditions allow.

Customers with questions regarding specific shipments should contact their Customer Service Representative.
Customer Service - 800 XXX.XXXX

Central Yard Operations representatives are also available to answer any questions regarding local service (set/pull) in the affected area.
Central Yard Operations - 800 XXX.XXXX

Note to Coal customers, including customers with contracts or other agreements with Norfolk Southern: Norfolk Southern has invoked Force Majeure effective 12:01 A.M. December 19, 2009, on traffic moving through this area. Norfolk Southern will advise when the conditions that have given rise to this Force Majeure have ended.




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