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SEPTA Regional Rail Service Improvement Program


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#1 KevinKorell

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Posted 05 December 2016 - 04:54 PM

Progressive Railroading, 12/5/16:


 

SEPTA unveils commuter-rail improvement program

 

The Southeastern Pennsylvania Transportation Authority (SEPTA) late last week unveiled a multi-pronged improvement program for its commuter-rail service

More



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#2 CNJRoss

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Posted 05 December 2016 - 09:22 PM

SEPTA.org:

 

 
Regional Rail Service Improvement Program

septa-header.jpg

Dear Regional Rail Customers:

 

The past months have been difficult for travel on Regional Rail and we understand your frustrations with service reliability, especially after the Silverliner V cars were removed from service on July 1, 2016. Even with the temporary addition of leased equipment, the loss of one third of our Regional Rail fleet placed a tremendous burden on customers and our crews. The Silverliner V car fixes are nearing completion but we fully recognize this does not complete our work and there are still important challenges we must address to restore your confidence in our service.

 

The best place to start this rebuilding effort is to clearly articulate our commitment to make significant changes and improvements to our Regional Rail Operations and present the work we've already done to develop and rollout our comprehensive Regional Rail Service Improvement strategy. To give you a complete picture of the challenges, opportunities, and work to come; and to keep you updated on specific initiatives, we have created a microsite - Regional Rail Service Improvement Program.

 

We hope the information on the site responds to many of the questions that you asked in recent weeks, and lets you know exactly what we are doing now or have planned to address the issues. Among the initiatives highlighted on the site - the upcoming Regional Rail schedule changes that will go into effect on December 11th as well as more long term projects like the purchase of new locomotives and bi-level cars.

 

Your input and feedback to our Service Improvement Program is an important part of our efforts to improve service and maintain the highest standards for safety on the system. Please share your thoughts by using our website "Contact Us" form, by calling us at 215-580-7800, or by engaging with the Social Media Team using @SEPTA_SOCIAL on Twitter or on our Facebook page.

 

Restoring your confidence in SEPTA Regional Rail is a total team effort. We are committed to delivering the quality and level of service that you expect and that we want to provide.

 

Thank you for your continued patronage this past year, your patience, and for giving us the opportunity to provide you with safe, reliable Regional Rail service.

 

Sincerely,

signatures.png

 

 



#3 KevinKorell

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Posted 07 December 2016 - 12:07 PM

Philadelphia, PA Inquirer, 12/1/16:


 

SEPTA seeks fresh start for Regional Rail in 2017

 

 

As 2016 winds down, SEPTA is making a pledge to improve rail service after months of troubles that caused delays, overcrowding, and rider frustration.

 

“There’s no excuse,” Jeff Knueppel, SEPTA’s general manager, said in an interview this week. “We’re working to get out of this.”

 

This article



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#4 CNJRoss

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Posted 30 January 2017 - 08:53 PM

Progressive Railroading, January 2017:

 

SEPTA seeks service improvements

a50551.jpg
In summer, SEPTA pulled a third of its commuter-rail fleet from service due to a defect. Photo – SEPTA

 

 

The past few months have been particularly trying for the Southeastern Pennsylvania Transportation Authority (SEPTA). Since July, the Philadelphia transit agency has dealt with everything from a downsized commuter-rail fleet and overcrowding to a worker strike that halted subway, trolley and bus service.

 

But SEPTA leaders are hoping to alter course and get things moving in a more positive direction in the new year — at least as far as the agency’s commuter-rail operations are concerned. Last month, they released a multipronged Regional Rail improvement program, which includes plans for fleet updates and increased on-time performance.

 

SNIP

 

The improvement plan targets nine areas total, such as communications, safety and infrastructure. To boost on-time performance and capacity, the agency has ordered 15 locomotives from Siemens and plans to purchase 45 multi-level cars, although the agency hadn’t settled on a provider for those as of mid-December.

 

Continue here.



#5 CNJRoss

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Posted 17 February 2017 - 02:00 PM

SEPTA "Micro Site:"

 

Regional Rail Service Improvement Program

 

NEW Program Updates: February 2017

 



#6 CNJRoss

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Posted 05 April 2017 - 09:23 AM

SEPTA Regional Rail Service Improvement Program update - April 3, 2017:

 
Regional Rail Service Improvement Program

2016-11-rrd-header-1.jpg

NEW Program Updates: April 2017

 

 

Fleet Upgrades: On Thursday, March 23, 2017 the SEPTA Board, at its regularly scheduled meeting, approved the award of a contract to CRRC MA Corp to purchase 45 multi-level coaches, with an option to purchase 10 more cars. MORE

 

March On-Time Performance: March, February, and January Monthly On-Time Performance Reports. MORE

 

Hiring & Training: Updates to Conductor and Assistant Conductor numbers. MORE

 

Message to Customers

Four straight years of record breaking ridership (Fiscal Years 2013 - 2016) has demonstrated that SEPTA Regional Rail service is a segment of our business that is attractive to the region. With this growth has come great pressure on our stations, vehicles, infrastructure, and personnel and we face real challenges that impact overall customer satisfaction and loyalty:

  • Refining schedules to address travel demand, on-time performance, construction projects, and expanding markets
  • Improving real time communications
  • Maintaining a state of good repair for stations and infrastructure
  • Personnel allocation and training
  • Introducing new technology
  • Renewing and improving the service fleet
  • Redefining our partnerships with other regional train operations (Amtrak and the freight carriers)

Recent challenges including issues with the Silverliner V fleet, the onset of Slippery Rail season, the recent Transit Service Interruption, and the continued implementation of Positive Train Control individually and collectively have impacted Regional Rail performance and service. But the goal is to find solutions for specific events while building a comprehensive improvement plan that balances safety, service, and on-time performance.

 

We introduced this microsite to keep you updated on our work program and the steps being taken to improve and strengthen our Regional Rail operations.

 

#7 CNJRoss

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Posted 06 May 2017 - 01:39 PM

SEPTA.org posted 4/28/17:

 
Regional Rail Service Improvement Program

2016-11-rrd-header-1.jpg

 

 

NEW Program Updates: April 2017

 

 

Communications: Service Emergency Response Team Project and Real Time Vehicle Location (RTVL) Project updates. MORE

 

Planning & Scheduling: April 2017 Regional Rail schedule changes now in effect. MORE

 

Fleet Upgrades: Updates on Locomotive upgrades and Frazer Shop and Yard improvements. MORE

 

Safety: The next Make the Safe Choice Customer Safety Day is May 17, 2017 and updates to Positive Train Control. MORE

 

Hiring & Training: New photos of construction of the Rail Simulator construction. MORE

 

April On-Time Performance: April, March, February, and January Monthly On-Time Performance Reports. MORE

 

 

More here.



#8 Sloan

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Posted 11 May 2017 - 08:06 AM

 

 

Septa double-deck coach contract signed

 

Artistic rendering of proposed new railcars and short description are here:

 

http://www.railjourn...t=Full Article



#9 CNJRoss

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Posted 15 July 2017 - 02:56 PM

SEPTA.org, posted 7/14/17:

 
Regional Rail Service Improvement Program

 

2016-11-rrd-header-1.jpg

 

 

NEW Program Updates: July 2017

 

 

 

On-Time Performance: June Monthly On-Time Performance Report. MORE

 

Hiring & Training: Updates to engineer training and promotions. MORE

 

Communications: Service Emergency Response Team Project updates. MORE

 

Planning and Scheduling: The next Regional Rail schedule change will be September 10, 2017. MORE

 

Fleet Upgrades: New photos and updates on Locomotive upgrades. MORE

 

Safety: Photos from the 2017 Make the Safe Choice Safety Day. MORE

 

 

 

#10 CNJRoss

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Posted 28 January 2018 - 02:15 PM

SEPTA.org 1/26/18:

 
Regional Rail Service Improvement Program

 

2016-11-rrd-header-1.jpg

 

 

NEW Program Updates: January 2018

 

 

Fleet Upgrades: New photos of the first ACS-64 Locomotives arriving in Philadelphia and Frazer Shop and Yard Improvements. MORE

 

Communications: Updates to the Real Time Vehicle Location (RTVL) Project and updated Official SEPTA iPhone and Android app downloads (launched Wednesday, November 15, 2017). MORE

 

On Time Performance: November and December 2017 On Time Performance. MORE

 

Hiring & Training: New Conductor and Assistant Conductor training numbers. MORE

 

Business Partners: Updates to Joint Evaluation and Senior Level Partnership meetings. MORE

 






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