70 replies to this topic

[CNJRoss]

SEPTA Key -- The Future of Fare Payment

 

 

  Welcome to SEPTA Key

SEPTA Key is a very different take on our legacy magnetic stripe passes, tokens, and transfers. It is the future of fare payment with one, reloadable, contactless chip card that offers a host of options for seamless travel and self-service flexibility. Read more about the SEPTA Key Program.

 

SNIP

 

October 1, 2018 | Fare Payment Changes at Market Frankford & Broad Street Line Stations

Cashiers will become Customer Attendants at Stations & cash and tokens will no longer be accepted at the booth window.

 

 

    October 1, 2018 | 19th/22nd Street Trolley Stations SEPTA Key Turnstiles Going into Service

The turnstiles roto-arms and ADA gates will go into operation at these Westbound Trolley Stations for travel towards West and Southwest Philadelphia.

 

 

October 1, 2018 | SEPTA Key Regional Rail Early Adopters Program Launching for Zone 3 Riders

Starting October 1, 2018, customers can purchase a SEPTA Key Card and Zone 3 TrailPass. The SEPTA Key Mobile Fare Kiosk will be out between 6:00 a.m. and 10:00 a.m. at select Zone 3 Stations in September and October.

 

 

    October 1, 2018 | PA Issued Reduced Transit Fare ID Cards No Longer Accepted for Travel

With the full transition of the SEPTA Key fare system, starting October 1st, PA issued Reduced Transit Fare ID Cards will NOT BE VALID FOR TRAVEL on SEPTA.

 

 

 

[CNJRoss]

SEPTA.org:

 

 

 

NORRISTOWN HIGH SPEED LINE: SEPTA Key Turnstiles Going into Service at 69th Street & Norristown Transportation Centers Effective January 7, 2019

 

The turnstiles roto-arms and ADA gates will go into operation at 69th Street Transportation Center and Norristown.

 

WHAT YOU NEED TO KNOW

 

TO ENTER THE STATION MONDAY-FRIDAY, 5:30 a.m. - 9:00 p.m. All Fares Must be Paid at the Fareline at these locations:

• SEPTA Key Card with Pass or Travel Wallet Funds - tap at the Validator
  • Transfers ONLY available with a Key Card with Travel Wallet

• SEPTA (FREE Travel)
  • SEPTA Key Senior ID (tap at the Validator) or Valid Driver's License with magnetic stripe (swipe at turnstile)

• Riders with Disabilities
  • SEPTA Key Reduced Fare ID (tap at the Validator)
    • Card must have money in the Travel Wallet to receive reduced fare - cash not accepted

• Quick Trip - good for one ride - swipe at the turnstile reader. Quick Trips are valid for use only at the fareline turnstiles - not valid for use on buses or trolleys.

• SEPTA Key Partner Passes - Tap Pass at the Validator

• Legacy SEPTA Passes with magnetic stripe - swipe at the turnstile reader

• ALL OTHER TIMES, PAY FARE ON BOARD TRAIN

• CASH & TOKENS ARE NOT ACCEPTED AT THE FARELINE - PURCHASE A QUICK TRIP FROM A FARE KIOSK (Cash/Tokens, Credit & Debit Cards Accepted)

• For travel to/from intermediate stations on the Norristown High Speed Line - pay your fare on board the train

SEPTA Key Cards are available for purchase at Station Fare Kiosks, SEPTA Sales Offices, and External Retail locations

PLEASE REMEMBER TO REGISTER YOUR KEY CARD TO PROTECT YOUR PASS OR TRAVEL WALLET FUNDS IN THE EVENT THE CARD IS EVER LOST OR STOLEN

 

 

[KevinKorell]

A week ago I took my first spin on a SEPTA Regional Rail train since the piecemeal implementation of aspects of Key Card (including putting turnstiles in major stations). I don't have a Key Card nor may I ever I get one, mostly because I don't live in Philly and don't ride SEPTA often enough.  I still had to buy a paper ticket at 30th Street Station.  At the turnstile I had to show my paper ticket to someone, who then told me to proceed through the turnstile to the platform.  Aboard the train, just like old times, the crew still came through the train and checked every ticket, using some for outer zones as seat checks, and later collecting all of them well before the trip was completed in Trenton.   So the only benefit from having the fare inspectors at the turnstiles is that it keeps non-travelers (such as vagrants) out of the platform area.  Mine was a midday train; I don't know if it's any different during rush hours.

[CNJRoss]

SEPTA.org:

 

 

 

Weekend Fare Inspection at Jefferson Station Starting Saturday, January 12, 2019

 

 

The SEPTA Key Weekend fare inspection process at Center City Regional Rail Stations expands to Jefferson Station beginning Saturday, January 12th.

 

Between the hours of 10:00 a.m. and 6:00 p.m. on Saturday and Sunday, customers must present one of the following prepaid fares for inspecting to the SEPTA Key Fare Collection Ambassadors before proceeding to the train platform:

• SEPTA Key Card

• SEPTA Key Senior Card/Current Driver's License (with mag stripe)

• SEPTA Key Reduced Fare Card

• Legacy SEPTA Pass

• SEPTA Ticket

 

Customers with cash should purchase a ticket at the Station Sales Office before going to the fareline. The Fare Collection Ambassadors will not punch or collect tickets - these will be presented to the Conductor on the train.

 

TransPasses have ANYWHERE travel privileges on Weekends and major Regional Rail holidays.

 

 

[CNJRoss]

SEPTA.org:

 

Weekend Fare Inspection at 30th Street Station Starting Saturday, February 2, 2019

 

The SEPTA Key fare inspection process expands to Weekends at 30th Street Station on Saturday, February 2.

 

On Saturday and Sunday, between the hours of 10:00 a.m. - 6:00 p.m., customers must present one of the following prepaid fares for inspection to the SEPTA Key Fare Collection Ambassadors before proceeding to the train platform:

• SEPTA Key Card

• SEPTA Key Senior Card or Current Driver's License (with mag stripe)

• SEPTA Key Reduced Fare Card

• Legacy SEPTA Pass

• SEPTA Ticket

Customers with cash must purchase a ticket at the Station Sales Office before going to the fareline. The Fare Collection Ambassadors will not punch or collect tickets - these will be presented to the Conductor on the train

 

TransPasses have ANYWHERE travel privileges on Weekends and major Regional Rail holidays

 

 

 

[CNJRoss]

SEPTA.org:

 

• Key Home
• The Program
• Fare Products
• FAQs
• Videos
• Buy/Load Locator
• Purchase Fares
• Become A Retailer
• SEPTA.org

Introducing the New BETA.SEPTAKey.org

 

VISIT beta.SEPTAKey.org

 

We have updated the SEPTAKey ecommerce website www.septakey.org with a modernized design and new features to make using SEPTAKey online easier than ever. Before we officially launch the site, we are offering customers the chance to try it out on a fully functional BETA site. You can be among the first to see and experience the new septakey.org by visiting beta.septakey.org and logging in as you normally would.

 

Customers can still use the current www.septakey.org until the full transition to the new website is made at a later date. The BETA site offers the same options you are already used to-plus more-but we've redesigned it to be easier to use, especially for the on-the-go customer. Eventually this site will be the way for everyone to manage their SEPTA Key accounts and purchase fare products online.

 

Benefits

 

 

1. Reload from Anywhere, Any Device: The site will adjust its display for any device (i.e., iPhone, Android, desktop computer, tablet, laptop) and will provide each user with a customized experience tailored to the type and size of screen being used.

 

2. Easier to use: Easier to load fare products, get information, and manage your account (including trip history, payment methods, etc.) when logged in

 

3. Improved design: Modernized graphics, newer look and layout

 

4. New Help & Information section: Includes updated Frequently Asked Questions, SEPTA Key program and fare information, the Buy/Load Locator (see below), and contact options to help you figure out which SEPTA Key options best meet your travel needs

 

5. Buy/Load Locator: Clickable map updated regularly with SEPTA and External Retail Network locations to help you find the most convenient location to purchase Key products

 

Feedback

We appreciate your feedback as we continue to enhance the SEPTA Key online experience. Customers are encouraged to comment directly on SEPTA.org via the Online Comment Form. For matters related to SEPTA Key, please contact the Key Call Center (1-855-567-3782 or 1-844-568-8810 TDD/TTY for hearing or speech impaired customers) or use the BETA comment form.

 

 

[CNJRoss]

 

VISIT SEPTAKey.org

 

Earlier this year, we offered our customers the chance to try out the new SEPTAKey.org on a fully functional BETA site. Thank you to all of those who participated in and provided feedback during the BETA phase of the site's rollout.

 

On May 15, the full transition was made to the new SEPTAKey.org. Any customers who used the BETA site can now simply visit SEPTAKey.org to continue using SEPTA Key exactly as they do now.

 

We hope you find this site to be a more user-friendly experience that makes managing your Key Cards easier than ever, especially for the on-the-go customer.

 

More information on the site's new design: INTRODUCTING THE NEW BETA.SEPTAKEY.ORG

 

 

FEEDBACK

 

We appreciate your feedback as we continue to enhance the SEPTA Key online experience. Customers are encouraged to comment directly on SEPTA.org via the Online Comment Form. For matters related to SEPTA Key, please contact the Key Call Center (1-855-567-3782 or 1-844-568-8810 TDD/TTY for hearing or speech impaired customers) or use the site's comment form.

 

 

[CNJRoss]

Philly.com, 5/14/19:

SEPTA to complete new and improved website for Key cards

 

 

SEPTA has finished an upgrade to its much-maligned website for the Key fare card, the transit agency reported Tuesday.

 

The new site, which has been available in beta testing mode since March, was expected to fully replace the original site on Wednesday, SEPTA said. Website improvements cost $2.88 million, and the work also will eventually allow the Key website to be accessed through SEPTA’s mobile app.

 

Users have criticized SEPTA Key’s website, www.septakey.org, as being confusing and difficult to navigate. The agency acknowledged in 2017 that the site was a bust and promised an improvement.

 

Continue here.

 

[CNJRoss]

SEPTA.org:

 

 

Is Your Key Card About to Expire?

 

Key Cards are valid for three years as noted by the expiration date on the front of the Card. Key Cards for some of our Early Adopters will begin expiring starting July 2019 so please take a moment and check your Card.

 

It's easy to replace an expiring Key Card and transfer your Fare Product or Travel Wallet funds to a new Key Card as long as your Card is registered.

 

Follow these steps to learn how to get a new card:

 

1. Register Your Current Key Card: Go online to BETA.SEPTAKey.org. Registering your Card protects your SEPTA fare in the event it is ever lost or stolen.

 

2. You have 2 options for Getting a NEW KEY Card:

• Use the remaining funds on your card and then purchase a new one at any SEPTA station Fare Kiosk, SEPTA Sales location, or External Retail Network location (Register your new Card online within 30 days and the $4.95 Card purchase fee will be added to your Travel Wallet).
• OR transfer your current balance to a new card at one of our SEPTA Sales locations.
• Register your new card online within 30 days and the $4.95 card purchase fee will be added to your Travel Wallet

 

SEPTA SALES LOCATIONS

 

1234 Market St.
SEPTA Sales Office 19107

 

15th St. Sales Office
1500 Market St.

 

Frankford Transportation Center
Bridge St. & Frankford Ave., 19124

 

Olney Transportation Center
5600 N. Broad St.
Philadelphia, PA 19141

 

69th St. Transportation Center
6901 Market St.
Upper Darby, PA 19082

 

30th Street Station Ticket Office
30th & Market Sts., Train Terminal
Philadelphia, PA 19104

 

Jefferson Station Ticket Office
(Section A)
12th & Market Sts.
Philadelphia, PA 19107

 

Suburban Station Ticket Office
16th St. & JFK Blvd., Concourse
Philadelphia, PA 19103

 

Temple University Station Ticket Office
Berks St. between 9th and 10th Sts.,
Philadelphia, PA 19122

 

 

 

[CNJRoss]

Plan Philly, 7/30/19
 

SEPTA Regional Rail paper Trailpasses will disappear starting in August

 

 

The final swipes have come for the 40,000 SEPTA Key card that will go dead on July 31.

 

If you were one of the 39,386 early adopters who picked up a newborn card three years ago and haven’t already spent or moved your balance, this is the time to call the SEPTA Key magicians at Conduent (855-567-3782). Ask to transfer your balance over to a fresh card before the credit vanishes.  (Emphasis added)

 

But old Key cards aren’t the only SEPTA passes passing into obsolescence.  

 

Now that weekly and monthly passses work on the Key card for all four Regional Rail zones, SEPTA is phasing out its paper monthly and weekly trailpasses. SEPTA will convert all TrailPasses to Key card purchases over the next few months.

 

Continue here.