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NS Service Alert: Power Outage Affects NS Service


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#1 CNJRoss

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Posted 14 August 2003 - 08:49 PM

Norfolk Southern Service Alert Power Outage Affects NS Service August 14, 2003 Norfolk Southern's operations have been adversely affected as a result of the power outage in Michigan, Ohio and the northeastern United States that occurred at approximately 4:00 PM today. Customers with traffic moving through these areas should expect delays. We are working to restore service to normal levels as soon as possible. Updates will be posted as conditions change. For information on specific shipments, please contact the National Customer Service Center at 800-635-5768. Special note to customers with committed service agreements: Force majeure is invoked effective 4:00 PM, August 14, 2003 on all traffic originating or moving through the above noted area. ------------------ Norfolk Southern Corporation www.nscorp.com

#2 CNJRoss

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Posted 15 August 2003 - 05:34 PM

Norfolk Southern Service Alert Power Outage Update August 15, 2003 Norfolk Southern's operations in Michigan, Ohio and northeastern United States continue to be hampered by the effect of commercial power outages from yesterday afternoon. Power has been restored in several key terminal areas including Bellevue, Buffalo, Cleveland and Toledo. Norfolk Southern's Detroit Terminal has been evacuated due to a fire at a facility adjacent to Norfolk Southern's Oakwood Terminal early this morning. Norfolk Southern resources are focused on restoring normal operations as quickly as possible. Customers with shipments moving through affected areas should continue to expect delays. For information on specific shipments, please contact the National Customer Service Center at 800-635-5768. Special note to customers with committed service agreements: Force majeure remains in effect for traffic moving through affected area. Force majeure invoked effective 4:00 PM, August 14, 2003. ------------------ Norfolk Southern Corporation www.nscorp.com

#3 CNJRoss

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Posted 15 August 2003 - 05:42 PM

Norfolk Southern Service Alert (5:30 p.m.) Power Outage Update August 15, 2003 Following commercial power outages yesterday, Norfolk Southern's operations in Michigan, Ohio and northeastern United States improve as commercial power is restored in most areas. In areas where commercial power has not been restored, back-up generators are being used. All affected locations are back in operation, but continue to be slow. Efforts are being made to clear resulting congestion, however customers should expect delays to all traffic that normally moves through area. For information on specific shipments, please contact the National Customer Service Center at 800-635-5768. Special note to customers with committed service agreements: Force majeure remains in effect for traffic moving through affected areas. Force majeure invoked effective 4:00 PM, August 14, 2003. ------------------ Norfolk Southern Corporation www.nscorp.com

#4 CNJRoss

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Posted 18 August 2003 - 06:43 PM

Norfolk Southern Service Alert Power Restored August 18, 2003 Commercial power has been restored following major power outages in Michigan, Ohio and northeastern United States on Thursday, August 14, 2003. Norfolk Southern operations have returned to near normal service levels. For information on specific shipments, please contact the National Customer Service Center at 800-635-5768. Special note to customers with committed service agreements: Effective 4:00 PM, August 14, 2003 Norfolk Southern invoked Forece Majeure on all committed traffic normally moving through affected areas. Norfolk Southern is lifting Force Majeure effective 8:00 AM, Monday, August 18, 2003. ------------------ Norfolk Southern Corporation www.nscorp.com




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