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Piedmont/WiFi service starts 5/25/15


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#1 KevinKorell

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Posted 27 May 2015 - 02:11 PM


 


Piedmont Connect W-Fi Service Launch



Effective May 25, 2015

 

On May 25, in conjunction with the Piedmont 20th Anniversary, the North Carolina Department of Transportation (NCDOT) will launch its new Piedmont Connect Wi-Fi Service aboard Trains 73, 74, 75 and 76.

 

Logging into Piedmont Connect

 

Instructions for logging into Piedmont Connect will be placed in each pair of seatbacks. The NCDOT volunteer Train Hosts can assist passengers with logging into Piedmont Connect.

 

Troubleshooting Assistance Toll-Free Number

 

Train Hosts and Amtrak crews are not trained in troubleshooting Wi-Fi issues. In the event troubleshooting is needed, the seatback card has instructions for passengers to call the Wi-Fi provider's technical support personnel at 1-800-706-9751.

 

Thank you for choosing Amtrak. Reservation and train status information is available on http://Amtrak.com/  , our free mobile apps and at 1-800-USA-RAIL (1-800-872-7245).

 



Kevin Korell


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#2 KevinKorell

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Posted 27 May 2015 - 02:45 PM

Railway Technology, 5/26/15:


North Carolina DOT launches free Wi-Fi on Piedmont train services

 

The North Carolina Department of Transportation (NCDOT) in the US has launched its new Piedmont Connect Wi-Fi service on regional trains.

More



Kevin Korell


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#3 CNJRoss

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Posted 18 September 2016 - 05:58 PM

ViaSat news release (via PR Newswire):

 

North Carolina Department of Transportation Piedmont Trains and ViaSat Introduce New Onboard Tiered Wi-Fi Services
 
Onboard Internet System Uses ViaSat Managed Wi-Fi Services to Deliver More Reliable, Higher Speed Services
 

 

CARLSBAD, Calif., Sept. 15, 2016 /PRNewswire/ -- Building on their multi-year relationship, the North Carolina Department of Transportation (NCDOT) Rail Division and global broadband services and technology provider, ViaSat Inc. (NASDAQ: VSAT), are bringing new Wi-Fi service plans to Piedmont railway passengers traveling between Raleigh and Charlotte, North Carolina. The new tiered service plans offer passengers faster speeds and more options when surfing the web, checking and responding to email, engaging in social media and staying connected while traveling on the 174 mile corridor.

 

The new tiered Wi-Fi service offers three levels: a Bronze plan, which is included in the purchase of a ticket, to more robust premium service plans, which include a Silver and Gold plan, each of which provide higher speeds and additional streaming media options.

 

"ViaSat has been a valued partner to NCDOT in launching our wireless internet services onboard the Piedmont Rail," said Paul Worley, Director, NCDOT Rail Division. "The program has been highly successful in delivering Wi-Fi service to the occasional leisure traveler, family and business commuter; however, we want to raise passenger satisfaction further by delivering a more consistent Wi-Fi experience with faster speeds. By introducing new tiered internet options, we can ensure better quality of service to each passenger, while off-setting operational costs to NCDOT."

 

Ease of passenger use was critical to the development and deployment of the tiered Wi-Fi system approach, which leverages a Wi-Fi portal welcome page that simply highlights the passenger's onboard internet options. Once a passenger registers on the portal, they will have the opportunity to create a user account and password. Passengers can then select from the Gold, Silver or Bronze service plans.

 

"Since the beginning of our relationship, the NCDOT has been focused on modernizing the Piedmont railway system and making train travel more connected," said Cody Catalena, vice president and general manager, Wireless Services, ViaSat. "In working with NCDOT, we found being connected was not a 'one size fits all' approach, and we created the tiered Wi-Fi service plans to meet passengers' needs. By deploying the multi-plan system, NCDOT is establishing itself as an innovator in the rail industry, providing Piedmont passengers complete wireless internet services that meet individual needs when traveling."

 

ViaSat worked extensively on the network design to engineer complete coverage of the Piedmont rail corridor, ensuring uninterrupted Wi-Fi services to passengers and easy management of train configurations by NCDOT.  ViaSat managed Wi-Fi services include end-to-end management of Wi-Fi networks from network design, installation and reporting to monitoring and end-user support via the system's cloud-based TRACKOS software.

 

Pricing and Availability
The NCDOT's tiered Wi-Fi service plan is scheduled to launch on September 22, 2016. The existing Bronze plan is a 30-minute plan and is included in the train ticket purchase The new premium Silver plan subscriptions range from $1 (hourly) to $30 (monthly) and the new Gold plan subscriptions range from $2 (hourly) to $40 (monthly).

 

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To view the original version on PR Newswire, visit:http://www.prnewswir...-300328672.html

 

SOURCE ViaSat, Inc.



#4 KevinKorell

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Posted 18 September 2016 - 06:47 PM

The trip from Raleigh to Charlotte is 3 hours 19 minutes, assuming the train stays on time. So with the Bronze Plan one gets with ticket purchase, the 30 minutes out of 199 total minutes is only about 15% of the trip time. So my guess is that they will be selling Silver Plans more. To cover internet access for the entire trip, one will have to pay $4 , which isn't too bad however it could be cheaper for some depending on their plans to just use their phone's 4G/LTE instead.  Of course this assumes one is riding the entire trip.



Kevin Korell


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