Lafayette, IN Journal and Courier, 10/19/17:
Amtrak's on-time performance slowly climbs after slump
Joe Krause is an Amtrak passenger assistant based in Lafayette.
He rises before the sun and takes a bus to downtown that deposits him near the train station before 7 a.m. He then spends the better part of an hour greeting Amtrak customers and making sure they park in the correct spot, get on the train and are informed of any delays.