NBC New York, 11/10/17:
MTA Scraps 'Ladies and Gentlemen' Subway Announcements: Reports
Subway riders will no longer be addressed as “ladies and gentlemen” by subway conductors, according to reports.
NYCT to use gender neutral announcements
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KevinKorell
, Nov 11 2017 07:41 AM
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KevinKorell
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Posted 11 November 2017 - 07:41 AM
Kevin Korell
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Lakewood, NJ
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CNJRoss
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Posted 12 November 2017 - 06:35 AM
New York Daily News, 11`/9/17:
MTA train conductors told new ‘empathetic’ ways to talk to riders: 'Canned messages just don’t work'
"Ladies and gentlemen” got on a subway train bound for oblivion this week.
Along with the formal, dated and gender-specific greeting, the MTA has bid adieu to canned and jargony messages.
Train conductors have been told to steer clear of stiff, off-putting language in a nine-page memo that outlines new ways they can talk to riders that’s “empathetic” to their “frustrations.”
The Nov. 3 memo, which the Daily News obtained, offers lines that can make conductors sound “more human,” as part of the Metropolitan Transportation Authority’s effort to move toward more informative and “cheerful” announcements, said MTA Chairman Joe Lhota.
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