No replies to this topic

[CNJRoss]

2/12:

CSX Customer Service Advisory - Actions to Improve Service Impacted by Winter Storms

CSX continues to experience the worst winter weather in recent history across its entire network. Since December 1, temperatures in many places have remained in the single digits and even below zero over the northern two-thirds of the system. These frigid temperatures have been accompanied by multiple storms and heavy, blowing snow and ice accumulations.  Two major storms, including one this week, have impacted the southern portion of the CSX network. This weather has caused issues with switches, signal systems, locomotive reliability and employees' ability to get to work locations.

CSX has taken the following actions to mitigate the impact of the severe weather:
- Key operating leaders and other managers' duties and work locations have been shifted to focus strictly on train operations and customer concerns.
- Employees have been relocated to areas where they are urgently needed, while the company continues to hire aggressively in all operating departments.
- System Operations conference calls are being held around the clock to ensure the highest levels of coordination and planning.
- Communications also are focused on close coordination with other railroads and rerouting traffic away from the hardest hit areas to maintain fluidity.
- The locomotive fleet has been increased 5 percent since December 1 through purchases, leases and re-deploying locomotives in storage.
- Any and all emergency customer needs are being escalated immediately to the highest levels in Operations for attention.

Delays are expected to continue as CSX manages through the severe weather but normal operations and customer service should resume as conditions improve. In the meantime, and as the extreme winter weather persists, customers should continue to expect delays. CSX thanks all of its customers for their patience and understanding, and extends its gratitude to all of the employees working around the clock to restore normal service.