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Sounder Stations south of Tukwila impacted by fiber optic cable damage


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#1 CNJRoss

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Posted 14 August 2017 - 08:16 PM

Sound Transit 8/14:
 

Announcement: Sounder Stations - No ORCA Readers or TVM service South of Tukwila Station

 

All Ticket Vending Machines, ORCA Readers and Emergency phones at Sounder Stations south of Tukwila Station are not in service. The Ticket Vending Machine at Tacoma Dome Bus Station is also out of service. This outage is due to damaged fiber optic cables; Sound Transit is currently working to bring service back to the stations.

 

Customers who need to replenish their ORCA cards for immediate use can visit the nearest ORCA Retailer or an ORCA customer service office.

 

Riders who were not able to tap on/off today and only tapped once at their starting or ending Station should review their My ORCA account to determine if a fare correction is needed. If a revalue is needed, please fill out the online Contact ORCA form.

 

 



#2 CNJRoss

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Posted 14 August 2017 - 09:17 PM

Correction: Sounder Stations south of Tukwila Station impacted by fiber optic cable damage

 

At this time all Ticket Vending Machines and Emergency phones at Sounder Stations south of Tukwila Station and the Tacoma Dome Bus Station are being impacted by damage to fiber optic cables.

 

Sound Transit is currently working to bring full service back to the stations. Customers who need to replenish their ORCA cards or purchase a paper ticket at a Ticket Vending Machine can do so with cash at the affected Stations. Credit Card service is not available.

 

To replenish your ORCA card for immediate use with a credit card please visit the nearest ORCA Retailer or an ORCA customer service office.

 

ORCA card readers are in service, however any riders who experienced an issue today should review their My ORCA account to determine if a fare correction needed and submit for correction by filling out the online Contact ORCA form.

 



#3 CNJRoss

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Posted 16 August 2017 - 07:04 PM

Sound Transit, 8/16/17:
 

Update: Fiber optic cable repaired - credit card service restored to ticket vending machines

 

The fiber optic cable repair work is complete. Credit card service has been restored to the Ticket Vending Machines at Sounder Stations south of Tukwila Station and the Ticket Vending Machine at Tacoma Dome Bus Station.

 



#4 CNJRoss

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Posted 17 August 2017 - 04:55 PM

Sound Transit, 8/17/17 2:32 pm PDT:
 

Announcement: Sounder Stations - TVM's only accepting cash south of Tukwila Station

 

All Ticket Vending Machines at Sounder Stations south of Tukwila Station are currently only accepting cash.  This includes the Ticket Vending Machine at Tacoma Dome Bus Station. This outage is due to additional repair work on the fiber optic cables; Sound Transit is currently working to bring service back to the stations. We are expecting service to be restored by approximately 8pm tonight.

 

Customers who need to use a credit/debit card to replenish their ORCA cards can visit the nearest ORCA Retailer or an ORCA customer service office.

 



#5 CNJRoss

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Posted 18 August 2017 - 10:02 AM

Sound Transit, 8/18/17 7:01 am PDT:
 

Update: Fiber optic cable repaired - credit card service restored to ticket vending machines

 

The fiber optic cable repair work is complete. Credit card service has been restored to the Ticket Vending Machines at Sounder Stations south of Tukwila Station and the Ticket Vending Machine at Tacoma Dome Bus StationThe fiber optic cable repair work is complete. Credit card service has been restored to the Ticket Vending Machines at Sounder Stations south of Tukwila Station and the Ticket Vending Machine at Tacoma Dome Bus Station

 






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