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Winter Storm Jonas/New York MTA (NYCT, LIRR, MNRR)


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#21 KevinKorell

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Posted 26 January 2016 - 12:12 PM

Long Island Railroad update:
 

Long Island Rail Road System-Wide Service Restored Tuesday Morning


January 25th, 2016

23961144264_54c821ed70_z.jpg?itok=hTu7ze
LIRR Crews Battle Snow

 
The Long Island Rail Road resumed service system-wide for Tuesday morning’s rush hour after a concerted effort by thousands of LIRR and state workers cleared the five remaining branches left snow-bound by a weekend blizzard that hit especially hard in Nassau, Suffolk, Queens and Brooklyn. Trains will be running again on the Long Beach, Hempstead, Far Rockaway and West Hempstead branches as well as the Atlantic Branch from Jamaica to Atlantic Terminal in Brooklyn.
 
“We expect to have all segments of all branches operating Tuesday morning, but customers should allow extra travel time and check for the potential for weather-related delays before traveling,” said LIRR President Patrick Nowakowski. “Thousands of Long Island Rail Road employees, aided by forces from the State Department of Transportation, worked continuously to clear the snow, repair equipment and restore our service. I thank them all for a job well done fighting a snowstorm that hit us harder than expected.”
 
LIRR advises customers check www.mta.info for the status of all LIRR and all other MTA services before beginning their journeys. He also urged them to go to mymtaalerts.com to join some 50,000 LIRR customers already receiving real time LIRR Service Alerts via text message or email by signing up for the free service. LIRR travel information is also available on @LIRR on Twitter and on the railroad’s Facebook page.



Kevin Korell


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#22 KevinKorell

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Posted 02 February 2016 - 06:26 PM

Gerber's World blog, 1/31/16:

 

NYC Transit's storm response last weekend - an A for storm response and a D for miscommunication at 145th Street

 

How about the storm response from the MTA last weekend?  Except for a hiccup on the Long Island Railroad, most everything else went back to normal by Monday morning (1/25).  The Jonas blizzard saw the east cost from North Carolina to Connecticut blanketed with snow - - surprisingly Boston only had a dusting compared to the storms of 2015.

Let's face it, I could go on about how NYC Transit didn't inform customers about some service changes on Friday night and Monday/Tuesday nights.  But I can say that their performance in handling the storm outweighs the negatives.  Well almost, as I was stuck waiting for a D train on Sunday morning, more on that later.

Continue



Kevin Korell


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#23 CNJRoss

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Posted 17 February 2016 - 06:15 AM

Digital Signage Connection, 2/15:
 

MTA NYC Transit Digital Signage Informs Customers Through Second Worst Blizzard in History

 

Over the past few years, NYC Transit’s network of digital signage assets has grown impressively.

 

 

Mother Nature threw a curveball past New York City recently when a weather event originally predicted to be a routine six to 10-inch January snowstorm developed into a monstrous blizzard that amassed snowfall totals only 1/10 of an inch behind the worst snowstorm in the City’s history.

Recognizing the uncertainty of the weather forecasts, MTA New York City Transit was prepared for the higher totals with a new operations plan that limited subway service to underground portions – about 60 percent of the system’s 469 stations – and totally suspended bus service.  NYC Transit accompanied the subway service change with a special subway map outlining the limits of service for customers. That modified subway map was posted prominently on the mta.info website and on NYC Transit’s twitter and Facebook pages.

SNIP

 

NYC Transit worked with OUTFRONT Media to push pre- and post-storm messaging on the highly-visible Digital Urban Panels, and worked with OUTFRONT and Intersection on messaging to the OTGN kiosks inside of subway stations.  

“Our digital signage messaging had to be dynamic so that we could reflect changes in service via these highly visible screens.  Three years on, we knew from Superstorm Sandy that our digital assets were a huge game changer in terms of our ability to communicate with customers before they entered the system,” said Paul Fleuranges, vice president of corporate communications.  “That message was just as important this time, as we alerted subway and bus customers exactly when bus service would be suspended, and told subway customers when underground nly service would begin.”

More here.



#24 CNJRoss

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Posted 24 February 2016 - 07:42 AM

Transportation Nation via WNYC (NY public radio), 2/22:
 

LIRR's Snowstorm Postmortem: We Need Better Technology — And Communication Skills

 

Following the Jan. 23 blizzard — which caused a shutdown of the LIRR, followed by a bumpy resumption of service that confused and infuriated riders — the MTA promised to take a hard look at what happened, with an eye to lessons learned.

 

"It was a very, very difficult storm," said LIRR president Patrick Nowakowski. "We were obviously at it for several days before we got back to normal service."

 

Continue here w/audio report.






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