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Japan: Train leaves 20 seconds early, rail provider apologizes


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#1 KevinKorell

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Posted 17 November 2017 - 02:52 AM

Japan Today, 11/16/17:

 


 

Tokyo train company apologizes for 20-second-early departure

 

Japanese trains are awesome for a number of reasons, not the least of which is how amazingly punctual they are. But on Tuesday, a train on the Tokyo-area Metropolitan Intercity Railway Company’s Tsukuba Express line failed to stick to its timetable.

 

The story



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#2 KevinKorell

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Posted 17 November 2017 - 02:54 AM

Guardian, 11/16/17:

 


 

Japanese rail company apologises after train leaves 20 seconds early

 

 

It was an admission that would no doubt raise a sardonic smile among many commuters, and perhaps have them dreaming of relocating to Japan.

 

The operator of a private railway firm that serves the Tokyo suburbs has issued an apology after one of its trains departed 20 seconds ahead of schedule.

 

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#3 KevinKorell

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Posted 16 November 2017 - 04:15 PM

<p>The Tsukuba Express during a 2005 trial run. Photo via Wikimedia/ LERK</p>TOKYO- A Japanese rail company issued an apology to passengers after a train on the Tokyo Tsukuba Express line left 20 seconds earlier than scheduled, Bloomberg reports.

Metropolitan Intercity Railway Co. posted a news release to its website Nov. 14, apologizing to customers for any trouble caused by the 9:44 a.m. train's early departure.

In the statement, the company noted that it hadn't actually received any complaints regarding the incident.

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Keywords

apologies   customer service   departure times   international public transportation   Japan   on-time performance   service reliability   Tokyo   

 

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#4 EvergreenRailfan

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Posted 19 November 2017 - 02:44 PM

I just got in from Spokane, and Train 7 Empire Builder was an hour early, No need to apologize. With Japanese Railways I can see why, they pride themselves on punctuality.

#5 KevinKorell

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Posted 19 November 2017 - 02:59 PM

I just got in from Spokane, and Train 7 Empire Builder was an hour early, No need to apologize. With Japanese Railways I can see why, they pride themselves on punctuality.

End of line is a little different than where people have to board.  With Amtrak's practice of padding, if they are either exactly on time or just a little late, they can come into the end destination station "early" because the padding to make them look better wasn't needed.



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