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> NJ Transit unveils customer satisfaction results
KevinKorell
post May 9 2012, 01:11 PM
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Rail customers gave the agency an overall score of 5.3, a significant increase from last quarter?s score of 4.1. Customers ranked fares, mechanical reliability, the handling of service disruptions and information during service disruptions as the most important attributes that need improvement. View the full article


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Kevin Korell


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