13 replies to this topic

[KevinKorell]

Rio Metro RTD e-mail:

 

 

 

 

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Hello Kevin,

 

NM Rail Runner Express suspends service

beginning Monday through April 3rd

 

Rail Runner to join other government agencies in minimizing human contact (Albuquerque, NM – March 16, 2020)

 

Beginning Monday, March 16th, the New Mexico Rail Runner Express will suspend service through April 3rd.This decision comes as New Mexico Governor Michelle Lujan Grisham today issued a directive to all state agencies to temporarily adjust, and in some cases suspend, certain functions in order to minimize public health risks in the wake of the COVID-19 public health emergency.

 

“We must take into account that the Rail Runner carries people up and down a 100-mile corridor through central New Mexico every day”, said Dewey Cave, Executive Director of the Mid- Region Council of Governments. “It is our hope that by suspending service for at least the duration of the declared state of emergency that we help limit people’s exposure to the public health risk created by COVID-19.”

 

“There is no indication that anyone’s contracted the virus through riding the train, or that we’ve transported anyone who has been infected”, said Terry Doyle, Director of Rio Metro Regional Transit District. “When service resumes, we will of course continue our extended measures of disinfecting and cleaning all train cars.”

 

While the Rail Runner will not be transporting passengers for the next three weeks, testing and implementation of Positive Train Control (PTC) will continue in the corridor as scheduled. PTC is a $50-million federal safety enhancement designed to prevent train-to-train collisions, high-speed derailments and other catastrophic events on the railway.



There are no plans at this time to suspend or curtail service provided by Rio Metro buses and shuttle services. For the latest information, visit www.riometro.org

 

Rio Metro Customer Service representatives are available at 866-795-7245 and 505-245-RAIL (7245) from 5 a.m. to 9 p.m. Monday through Friday and from 8 a.m. to 4 p.m. on Saturday and Sunday.

 

The Governor’s office is urging New Mexicans who have non-health-related questions or concerns about Covid-19 to call 833-551-0518 or visit www.newmexico.gov , which been developed and is being continually updated as a one-stop source for information.

 

[lunarwhite]

Rio Metro has announced a service suspension from March 16 through April 3 of the Rail Runner commuter train due to the coronavirus.

http://riometro.org/...je_AoWBHLQ9__K8

[KevinKorell]

E-mail from Rio Metro RTD regarding RailRunner:

 

 

 

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Hello Kevin,

 

Rail Runner to Continue Suspension of Service Through April 30

 

In compliance with New Mexico Governor Michelle Lujan Grisham's directive in the wake of the COVID-19 public health emergency, the New Mexico Rail Runner Express will continue suspension of service through April 30, 2020.

 

Customer Service Hours Adjusted

Rio Metro's customer service hours have been adjusted through April 30, 2020:

• Monday-Friday: 6:00 a.m. - 6:00 p.m.
• Saturday-Sunday: Closed

 

Rio Metro Customer Service representatives are available at 866-795-RAIL (7245) and 505-245-RAIL (7245).

 

Positive Train Control Testing Continues

While the Rail Runner will not be transporting passengers, testing and implementation of Positive Train Control (a federal safety mandate) will continue in the corridor as scheduled.

 

Rio Metro Bus Service Adjustments

Rio Metro Regional Transit District has modified or suspended service on some bus routes:

 

• Route 206 – Suspended through April 30, 2020
• Route 209 – Suspended
• Route 210 – Operating from 7:30 a.m. to 3:40 p.m.
• Route 366 – Suspended March 18, 2020 for up to 30 days
• Valencia County Dial-a-Ride Service – Operating hours from 7:30 a.m. to 3:30 p.m.; Reservation hours from 7:00 a.m. to 4:00 p.m.

 

To ensure the safety of riders and drivers, Rio Metro is limiting the number of passengers on vehicles to ensure appropriate social distancing onboard, and has enhanced vehicle cleaning.

 

Rio Metro bus fares are currently suspended until further notice to reduce face-to-face interactions between passengers and transit staff.

 

Service Updates

The most current service updates for the New Mexico Rail Runner Express and Rio Metro buses can be found at www.riometro.org . Follow us on Twitter or sign up for text alerts .

 

COVID-19 in New Mexico

 

The Governor’s office is urging New Mexicans who have non-health-related questions or concerns about COVID-19 to call 833-551-0518 or visit www.newmexico.gov , which is being continually updated as a one-stop source for information.

 

 

Stay Connected:

‌ ‌ ‌

[KevinKorell]

 

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Greetings!

 

A Message to Our Passengers

 

The COVID-19 crisis has severely impacted the way we all live our lives. Even the simple things like going to work, school, shopping or traveling are no longer simple.

 

We wanted to provide you, our valued passengers and community partners, with an update on the current status of Rio Metro at this time, as well as information on what we’re doing to ensure the safety and security of our passengers. 

 

New Mexico Rail Runner Express

New Mexico Rail Runner Express service has been suspended since March 16, 2020. The decision was made as New Mexico Governor Michelle Lujan Grisham issued a directive to all state agencies to temporarily adjust, and in some cases suspend, certain functions in order to minimize public health risks.

 

While the Rail Runner is not transporting passengers at this time, testing and implementation of Positive Train Control (a federally mandate safety enhancement) continues in the corridor as scheduled.

 

Learn More

 

Rio Metro Bus

While most Rio Metro buses remain operational, we have made several temporary adjustments to our bus service in both Valencia and Sandoval Counties.

 

Out of an abundance of caution, Rio Metro is taking measures to limit the exposure of our passengers and transit staff. These measures include limiting the number of passengers on vehicles, ensuring appropriate social distancing onboard, and enhanced vehicle cleaning including contracting with Stanley Steamer to disinfect all buses every day before they are in service. Rio Metro bus fares are currently suspended until further notice, and protective shields have been installed around drivers to reduce face-to-face interactions between passengers and transit staff.

 

Learn More

 

Pace ABQ Bike Share

Zagster and Rio Metro have suspended all Pace ABQ Bike Share rentals at this time.

 

Learn More

 

Contact Customer Service

Rio Metro customer service is available to answer questions by phone at 866-795-RAIL (7245). Customer service hours have been temporarily adjusted until further notice and are as follows:

 

• Monday-Friday: 6 a.m. - 6 p.m.
• Saturday-Sunday: 8 a.m. – 4 p.m.

 

Service Updates

The most current service updates for the New Mexico Rail Runner Express and Rio Metro buses can be found at www.riometro.org . Follow us on Twitter or sign up for text alerts .

 

COVID-19 in New Mexico

The Governor’s office is urging New Mexicans who have non-health-related questions or concerns about COVID-19 to call 833-551-0518 or visit www.newmexico.gov , which is being continually updated as a one-stop source for information.

 

Thank You

We want to thank our employees for the essential services they continue to provide during these uncertain times. And just as important, we want to thank you, our passengers and the community, for your patience and understanding. We appreciate your support and look forward to seeing you again soon.

 

 

[KevinKorell]

Rio Metro RTD e-mail:

 

 

 

Hello Kevin,

 

Rail Runner Continues Suspension of Service Until May 15

 

The New Mexico Rail Runner Express is extending its coronavirus COVID-19 suspension of commuter passenger service through May 15, 2020.

 

This decision comes in accordance with the timeline set out in the State’s current Public Health Orders and Executive Orders which were updated and extended earlier this week by New Mexico Governor Michelle Lujan Grisham. 

 

“As an asset of the State, Rail Runner operations will follow the extended stay-at-home order as laid out by the Governor”, said Dewey Cave, Executive Director of the Mid-Region Council of Governments.

 

The most current service updates for the New Mexico Rail Runner Express and Rio Metro buses can be found at www.riometro.org .

 

Rio Metro Customer Service

Rio Metro Customer Service representatives are available at 866-795-RAIL (7245) and 505-245-7245 from 6 a.m. to 6 p.m. Monday to Friday and from 8 a.m. to 4 p.m. Saturday and Sunday.

 

COVID-19 and NM Public Health Information

For the full list of NM Public Health Orders and Executive Orders, please visit: https://cv.nmhealth....ecutive-orders/

 

The Governor’s office is urging New Mexicans who have non-health-related questions or concerns about COVID-19 to call 833-551-0518 or visit www.newmexico.gov , which is being continually updated as a one-stop source for information.

 

 

 

 

[KevinKorell]

Rio Metro RTD e-mail, 5/15/20:

 

 

 

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Hello Kevin,

 

Rail Runner Extends Suspension of Passenger Service

 

The New Mexico Rail Runner Express will extend suspension of passenger service through May 31, 2020 in accordance with the State’s Public Health Orders and Executive Orders.

 

New Mexico Governor Michelle Lujan Grisham’s Administration is developing industry-specific COVID-Safe Practices for a “phased-in approach” to reopen many of the State’s services and businesses. To support this effort, Rail Runner officials are working with the Administration to develop COVID-Safe Practices to resume NM Rail Runner Express services once it is deemed safe to do so.

 

“We are working with the Governor’s office to develop COVID-Safe Practices to safely reopen the train for passenger service,” said Terry Doyle, Director of Rio Metro Regional Transit District, the agency which oversees the Rail Runner. “There are a number of protocols we need to implement to ensure the safety of our customers and staff - including how best to support social distancing, stringent sanitation, and other COVID-Safe Practices aboard the train. We also need to give transit service providers that connect with the train time to adjust their schedules to connect with Rail Runner service.”

 

Stay Informed

The most current service updates for the New Mexico Rail Runner Express and Rio Metro buses can be found at www.riometro.org .

 

Rio Metro Customer Service

Rio Metro Customer Service representatives are available at 866-795-RAIL (7245) and 505-245-7245 from 6 a.m. to 6 p.m. Monday to Friday and from 8 a.m. to 4 p.m. Saturday and Sunday.

 

COVID-19 and NM Public Health Information

For the full list of NM Public Health Orders and Executive Orders, please visit: https://cv.nmhealth....ecutive-orders/

 

The Governor’s office is urging New Mexicans who have non-health-related questions or concerns about COVID-19 to call 833-551-0518 or visit www.newmexico.gov .

 

[KevinKorell]

 

 

 

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Hello Kevin,

 

Rail Runner Extends Suspension of Passenger Service

 

New Mexico Rail Runner Express officials continue to work with New Mexico Governor Michelle Lujan Grisham’s Administration and Task Force to develop COVID-Safe Practices to determine when it is deemed safe to begin Rail Runner service. At this time service suspension continues.

 

“There are a number of protocols we need to implement to ensure the safety of our customers and staff - including how best to support social distancing, stringent sanitation, and other COVID-Safe Practices such as the optimum train schedule at this time,” said Terry Doyle, Director of Rio Metro Regional Transit District, the agency which oversees the Rail Runner.

 

Stay Informed

The most current service updates for the New Mexico Rail Runner Express and Rio Metro buses can be found at www.riometro.org .

 

Rio Metro Customer Service

Rio Metro Customer Service representatives are available at 866-795-RAIL (7245) and 505-245-7245 from 6 a.m. to 6 p.m. Monday to Friday and from 8 a.m. to 4 p.m. Saturday and Sunday.

 

COVID-19 and NM Public Health Information

For the full list of NM Public Health Orders and Executive Orders, please visit: https://cv.nmhealth....ecutive-orders/

 

The Governor’s office is urging New Mexicans who have non-health-related questions or concerns about COVID-19 to call 833-551-0518 or visit www.newmexico.gov .

 

 

[KevinKorell]

Santa Fe, NM New Mexican, 7/12/20:

 

   Rail Runner will ride again — eventually  

 

 

 

The Rail Runner Express you see rolling into Santa Fe’s downtown depot is a ghost train.

 

The cars are empty.

 

Update

[KevinKorell]

KRQE-TV, channel 13 in Albuquerque, NM, 8/14/20:

 

    Rail Runner awaits service restart five months into pandemic  

 

 

 

Five months into the COVID-19 pandemic, the New Mexico Rail Runner is still waiting on word from the state as to when passengers can start boarding its commuter trains once again. The now 14-year service, Rail Runner hasn’t carried passengers since March 15.

 

 

Details

[KevinKorell]

Still......

Rail Runner Service Remains Suspended

The New Mexico Rail Runner Express passenger service remains suspended due to the COVID-19 pandemic. Rio Metro officials and the Governor’s reopening task force have been working on new COVID-19 operational protocols that will be instituted on the train once service resumes.  The restart of Rail Runner passenger service is directly tied to how well the state is doing in slowing the spread of the Coronavirus. Unfortunately, given the recent rise in COVID cases and for the safety and health of passengers, service will remain suspended until further notice.