The fire in a West Oakland neighborhood that disrupted BART service on Thursday, June 14, showed the critical role BART plays in the Bay Area’s transportation network.

And it showed riders the need for BART to get service information to you as soon as possible.

Some people arrived at East Bay stations unaware Transbay service was shut down on a day when the U.S. Open Golf tournament, a Giants game and a major Apple developer conference were all happening in San Francisco. Others knew, and did their best to make alternate plans, after getting the word from BART. The first BART Service Advisory (BSA) was issued at 4:02 am:

“BART service has stopped in the Transbay Tube in the San Francisco and East Bay directions due to a fire in the West Oakland area.”