13 replies to this topic

[KevinKorell]

Finally......

 

 

 

 

View as Webpage

 

Hello Kevin,

 

Rail Runner Passenger Service Resumes March 8

 

The New Mexico Rail Runner Express will resume passenger service on Monday, March 8, 2021. Officials of Rio Metro Regional Transit District are following the guidelines set out by the State to reopen commuter rail service on a limited basis.

 

The train will be running on a limited schedule which at this time will not include any weekend service.

 

View the Schedule

 

 

Fare Information

Tickets can be purchased online, through the mobile app or onboard the train with a credit or debit card (except American Express). No cash sales at this time.

 

Learn More and Purchase Tickets

 

 

Ticket Holders

 

• Monthly train passes purchased prior to service postponement will be valid for 30 days once activated when service resumes. 

 

• Annual passes will be refunded on a prorated basis.

 

For more information, please call Customer Service at 866-795-7245 or 505-245-7245.

 

Face Mask Required

The proper wearing of face masks is required, per federal law. Mask can either be reusable or disposable.

 

 

Bus Connections

Many area transit agencies, including Rio Metro, ABQ RIDE, North Central RTD, Santa Fe Trails, and New Mexico Park & Ride, will continue to provide bus connections to and from the Rail Runner. Please contact the connecting transit agency to confirm the bus you wish to take to meet the train's reduced schedule.

 

View a List of Connecting Transit Agencies

 

 

Rio Metro Customer Service

Rio Metro Customer Service hours are Monday - Friday, 5 a.m. to 9 p.m.

Tel: 866-795-RAIL (7245) or 505-245-7245

 

 

Safe and Healthy Travel

Rio Metro Regional Transit District is taking precautions to ensure public safety, including enhanced cleaning and disinfecting protocols on train cars throughout the day. We appreciate your assistance in keeping our communities safe.

 

Trains will be operating at a 25% capacity (160 seats per train). No food or beverage will be allowed at this time, except personal water bottles.

 

View all Rio Metro Safe and Healthy Travel Protocols

 

 

 

Stay Connected:

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[KevinKorell]

Santa Fe, NM New Mexican,  3/8/21:

 

 

    New Mexico Rail Runner returns with limited service  

 

 

The New Mexico Rail Runner commuter train lurched slowly back into passenger service Monday after a year away because of the coronavirus pandemic.

 

Article

[KevinKorell]

Rio Metro e-mail 5/17/21:
 

Posted on: May 17, 2021
 

Passenger Service Returns to Full Schedule 

 

The New Mexico Rail Runner Express will resume its full pre-COVID schedule beginning Monday, May 24th. The Rail Runner reopened for limited passenger service just two months ago after nearly a year-long suspension due to the pandemic. The full schedule will include weekend train service as well.  
Click Here to view the full schedule (PDF)
Please Note: The full schedule cannot be viewed on the mobile app

Fares
Tickets can be purchased:

• Online
• Though the mobile app (available for iPhone and Android)
• Onboard the train with a debit or credit card (except American Express)
• Cash will be accepted onboard the train.

Click Here to view additional fare information

Ticket Holders

• If you have a monthly pass that expired after service was suspended on March 15, 2020:
  • Your pass will be valid for 30 days after you activate usage
  • Simply show the ticket agent your previously purchased monthly pass
  • The ticket agent will find you on our list of valid monthly passes and issue you a replacement monthly pass with an updated expiration date
• Annual passes will be refunded on a prorated basis. 
• For more information, please call our Customer Service agents at 866-795-7245 or 505-245-7245. Agents are available to take your call Monday - Friday, 5 a.m. - 9 p.m., Weekends 8 a.m. – 4 p.m.

Airport Connections
Limited airport connections will be available.
Click Here to learn more

Face Mask Required
The proper use of face masks is required, per federal law. Face masks must always be worn on public transit and at transit facilities and stops/stations.
TSA COVID-19 FAQs

Safe and Healthy Travel
Your health and safety are the top priorities at Rio Metro, and we are taking precautions to ensure public safety. We appreciate your assistance in helping keep our communities safe. 
Click Here to learn more about Rio Metro’s response.

Rio Metro Bus
Some Rio Metro bus services continue to be adjusted or suspended. 
Click Here for Rio Metro bus updates

Rio Metro Customer Service
Rio Metro Customer Service office hours are Monday through Friday, 5 a.m. to 9 p.m.
Contact Customer Service at 866-795-RAIL (7245) or 505-245-7245.

 

[KevinKorell]

Santa Fe, NM New Mexican, 10/3/22:

 

 

    Rail Runner ridership down 19 percent since March 2021 reopening  

 

 

Passenger travel on the New Mexico Rail Runner Express has declined by 19 percent since the Belen-to-Santa Fe rail service started up again in March 2021 following a year of inactivity brought on by the coronavirus pandemic.

 

Full story